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Generating the Support Zip

JIRA can produce a Support Zip file for diagnosing issues. This will give our support team a better view of the issue.

You can create this file by accessing the Atlassian Support Tools in your JIRA:

  1. Go to Administration > System.
  2. Click Atlassian Support Tools.
  3. Click the Support Zip tab.
  4. Leave all options checked (recommended) or check/uncheck required information to generate.
  5. Click Create.

Locate the generated Support Zip file and send it to support@tss.io.